The T.S.A Model

THINK: What is happening? What does it mean? How do I feel? What outcome do I want? What options do I have? What’s the best/worst thing that could happen? I choose to….

SAY: I feel.. I think… Because… I would like it if…

ASK: Can you see my point of view? How can we work this out?


Tips for what to do when you’re feeling angry:

  1. Breathe! Keep your brain oxygenated so you can think clearly and stay focused.
  2. Explain how you’re feeling and why. (Use the TSA Model!)
  3. If you need some space, ask for it. Be sure to set a time to talk later.
  4. Use stress reduction techniques to release residual anger (e.g. PMR, exercise, walking, stress ball).

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