According to recent research from employment law firm Peninsula, eight in 10 of us suffer from 'work rage' triggered by anything from lazy colleagues to ill-defined job roles. As many as seven in 10 report that verbal abuse and shouting is common in their place of work.
Seeing a colleague hurl their BlackBerry at the wall or square-up to an unpopular boss may be diverting at the time, but according to Dirk Hansen, director of clinical and service quality at Employee Advisory Resource, a persistently angry colleague can be highly disruptive in a team.
"Anger makes people say hurtful things and it triggers insecurity and lack of trust. Staff may become tentative in their approach to a colleague with anger problems, obstructing the work process and flow, and in the case of explosive anger, may become fearful of violence."
He advocates a zero-tolerance approach when the red mist comes down. "Line management should directly confront any individual who exhibits anger in the workplace and HR should not hesitate to deal with it in a disciplinary context."
Mike Fisher, founder of the British Association of Anger Management, says most organisations are in denial over work-rage, making it "the hot potato that nobody wants to touch".
Julie Christiansen President and Anger Solutions Master Trainer